CASA CARE LTD Privacy Policy

1. Information We Collect

We may collect and process the following personal data:

• • Information you provide directly: Name, address, email, phone number, and any other information provided when inquiring about our services or completing forms on our website
• • Technical Data: IP address, browser type, and data collected through cookies when you visit our website
• • Service Data: Health-related information, care requirements, and emergency contacts where relevant for providing care services

2. Legal Basis for Processing

We process your personal data under the following lawful bases:

• • Consent: When you have given clear consent for data processing
• • Contractual Necessity: When processing is required to deliver our services
• • Legal Obligation: When required by law
• • Legitimate Interests: Where processing is necessary for our legitimate business operations

3. How We Use Your Information

Your personal data may be used for:

• • Providing and managing care services
• • Communicating with you regarding services and appointments
• • Processing payments and managing accounts
• • Improving our services through analytics
• • Compliance with legal obligations

4. Data Retention

We will retain your personal data only as long as necessary for the purposes stated above or as required by law. Specific retention periods are determined based on legal requirements and the nature of the services provided.

5. Sharing Your Information

We do not sell or share your data for marketing purposes. We may share your data with:

• • Healthcare professionals where required for care delivery
• • Regulatory bodies when legally required
• • Third-party service providers under strict data protection agreements

6. Cookies

Our website uses cookies to enhance user experience and collect analytical data. For more information, please refer to our Cookie Policy.

7. Automated Decision-Making

We do not engage in automated decision-making processes that significantly affect you.

8. International Data Transfers

If personal data needs to be transferred outside the UK, we will ensure adequate safeguards are in place to protect your information, such as UK-approved standard contractual clauses.

9. Your Rights

You have the following rights regarding your personal data:

• • Access your personal data
• • Request correction of inaccurate data
• • Request erasure of your data where no longer necessary
• • Object to data processing based on legitimate interests
• • Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information below.

10. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

11. Third-Party Links

Our website may contain links to external websites. CASA CARE LTD is not responsible for the privacy practices of such third-party sites.

12. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, you can contact us at:

13. Changes to This Policy

We may update this privacy policy periodically to reflect legal or operational changes. Please review this page regularly for updates.

Effective Date: 12/02/2024